Returns Policy

1. Returns Window

• You may request a return within 30 days of receiving your order.

• Items must be returned in a resalable condition, with no signs of wear beyond reasonable inspection, and in their original packaging, which must be clean, undamaged, and suitable for resale.

How to Request a Return

Contact Us Form Include:

• Your order number

• Your contact details

• Reason for return

• Whether you would like a refund or exchange Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the item is faulty, damaged, or incorrect, we will cover the return cost and provide a full refund or replacement in accordance with your statutory rights.

• We do not provide prepaid return labels.

Return Address

YONEX UK LTD. YONEX HOUSE 74 Wood Lane White City London W12 7RH United Kingdom

2.Refunds & Exchanges

• Once your return is received and inspected, we will process your refund or exchange.

• Refunds are issued to the original payment method.

• Delivery charges are non-refundable unless the item is faulty or incorrect.

• Exchanges are subject to stock availability. We reserve the right to reduce your refund where items show signs of use or handling beyond what is necessary to establish their nature, characteristics, and fit.

Important Notes

• Returns for change of mind, sizing, or preference are at the customer’s expense.

• Condition of Returned Items:

Customers may try on items to check fit, as they would in a shop. However, items must not be used beyond what is reasonably necessary to assess their nature, characteristics, and fit. This includes but is not limited to: outdoor use, washing, damage, or visible wear. Items returned in a non-resalable condition may be rejected or refunded at a reduced amount to reflect any loss in value.

• Packaging Condition: Items must be returned in their original packaging, which forms part of the product presentation and resale value.

Packaging must be:

-Clean and undamaged

-Free from tape, labels, writing, or stickers

-Not crushed or altered in any way

Returns received with damaged packaging (including tape applied directly to product boxes or courier labels attached to original packaging) may be rejected or subject to a deduction reflecting reduced resale value.

• Certain items, including custom racquets and racquets that have been strung after purchase, are not eligible for return or exchange unless they are faulty.

• Please retain proof of postage, as we cannot be responsible for returns lost in transit.

• This returns policy only applies to orders placed directly through our official website (www.yonex.co.uk).

If you purchased Yonex equipment from an authorised retailer (such as a local pro-shop or another online store), your contract of sale is with them. In this case, you must return the item directly to that retailer and their terms will apply. We cannot process returns or refunds for items bought through third-party sellers.

3. Payment Methods We accept:

• PayPal

• Credit & Debit Cards 

1.  Please send the item back to us at the provided returns address Yonex UK 74 Wood Lane White City London W12 7RH , with a copy of the returns authorisation, the reason for your return, and whether you require a refund, exchange or replacement.

2.  This information allows us to process your return as quickly as possible, so please make sure you include it with the return so there are no delays!

3.  Please note we cannot refund any premium shipping charges unless the product is faulty, damaged or has a manufacturing fault.

4.  We will contact you as necessary regarding the status of your return so please keep an eye on your emails.